Shipping to Croatia

Every Partner Portal order to a Croatian address is delivered duty paid. At checkout we add Croatian VAT at 25% on the goods, shipping and duty, the EU customs duty for the parcel, the EU handling fee of EUR 2, and a 3% clearance fee on the goods; our carrier declares the parcel and pays all of it before delivery, so your customer is handed the parcel with nothing to pay and no customs form.

For example, at the carrier rates of November 3, 2026 and a $29.99 piece: one $29.99 piece: $29.99 + $9.99 shipping + $17.92 VAT 25%, duty, EU handling fee and clearance = $57.90 delivered; 3 pieces in one parcel: $89.97 + $12.49 shipping + $35.34 VAT 25%, duty, EU handling fee and clearance = $137.80 delivered; 5 pieces in one parcel: $149.95 + $17.71 shipping + $53.44 VAT 25%, duty, EU handling fee and clearance = $221.10 delivered. Shipping is charged on the parcel's weight with a minimum per order, and the VAT, duty, EU handling fee and clearance appear as one line; everything is shown in the cart before you pay, and nothing is due on delivery.

Only for how the duty is worked out, not for who pays it. Since July 1, 2026 the EU charges a flat EUR 3 customs duty per declared item on a parcel with goods up to EUR 150 instead of the old duty-free allowance, and the tariff rate of 2.5% for silver jewellery on goods above EUR 150; VAT at 25% is due at any value. The checkout applies the right rule to each order and prepays it, so a larger wholesale parcel to your own address is handled the same way as a single dropship piece.

No. On a Partner Portal order the VAT, the duty, the EU handling fee and the clearance are paid before the parcel reaches Croatia, so the recipient signs for it and pays nothing. If a charge is ever requested on delivery, your customer should not pay it; send us the notice with the order number and we settle it with the carrier.

Yes, on request. Tell us before you pay and we take the VAT, duty, EU handling fee and clearance out of the order; your company then acts as the importer of record, pays the Croatian VAT at 25% and the duty to the carrier on arrival together with the carrier's own handling fee, and handles the import VAT in its own books. On the standard delivered-duty-paid order the import is cleared in our carrier's name.

Delivery to Croatia usually takes 6 to 10 business days after dispatch, on top of the dispatch time shown in the table above, so list our dispatch time plus 6 to 10 business days. The parcel travels on a tracked air line from our hub and is handed to a local carrier in Croatia for the last mile; tracking can be quiet for a few days while the parcel is in the air and in customs, which is normal.

Under Directive 2011/83/EU and Croatia's Consumer Protection Act a consumer may withdraw within 14 days of delivery without giving a reason, except for goods made to the consumer's specifications or clearly personalised. That right sits between you and your customer: orders at partner price are final sale, so a returned piece stays in your stock to resell, and a custom or engraved piece is not returnable for a change of mind. A piece that arrives faulty, wrong or damaged in transit is different: report it within the claim window shown in the table above, with photos or a video, and we replace it or credit your account.

Plain, unbranded packaging with no invoice, no price slip and none of our contact details inside, so your customer sees your brand only. The customs declaration is filed electronically by our carrier and states the contents and the declared value, as EU customs law requires; because the VAT and duty are prepaid, your customer is not shown a tax notice. Your own packing slip or card goes into the parcel when an order ships in your logo boxes.

The customs side is the same in every EU country: the flat EUR 3 duty on a parcel with goods up to EUR 150, the tariff rate above it, the EUR 2 EU handling fee, and VAT at the standard rate of the country your customer lives in, all added at checkout and prepaid. The VAT line and the delivery time change with the destination; each country we ship to has its own line on our Where we ship list.

Partner prices are in U.S. dollars and exclude VAT; you pay by credit or debit card, Shop Pay or PayPal, and your bank converts to euros at its own rate, with nothing added by us for the payment. Croatian VAT at 25% appears as its own line at checkout on orders delivered in Croatia, and the order in the Partner Portal is your invoice.

Our factory holds a third-party laboratory report under REACH Annex XVII (lead, cadmium and nickel release after wear simulation) for the tested sample, which is why we do not label pieces nickel-free or hypoallergenic. If you need a report for a specific style, we arrange paid third-party testing of that style (nickel release and XRF composition) with the report issued in your name; the cost and timing are quoted per style.

No minimum: any stock style from one piece at the partner price, mixed as you like, and no contract. Opening the account costs nothing. Your account can open the price list for 3 days (72 hours) from the moment it was opened. After that, a pass keeps it open for one year: the View Pass for the price list and orders, the Access Pass adds the photos and files, the Connect Pass adds the store connector for your platform. A paid order keeps the price list open for 12 months.

Partner prices are on the price list inside the Partner Portal and are the same for every partner. Per style, with sizes of the same style counted together: 1 to 9 pieces at the partner price, 10 to 49 pieces 10% off, 50 or more pieces 20% off. Orders of $2,000 or more in goods get a further 3% off the whole order, 5% from $5,000, 8% from $10,000. The cart works all of this out before you pay.

Log in to the Partner Portal, add the piece to the cart, choose Ship to: My customer with their address, and pay at checkout by credit or debit card, Shop Pay or PayPal. We ship straight to your customer in plain packaging and send you the tracking number; the parcel is handed to the carrier within 2 to 3 business days of payment. Every order is paid before it ships; there is no credit account.

Stock pieces are 925 sterling silver, stamped S925, set with lab-created moissanite, D color, VVS clarity. Every piece with a moissanite main stone comes with a GRA certificate for the main stone, and each product page names the accent stones: moissanite, cubic zirconia (CZ) or none. White pieces are rhodium plated and gold-tone pieces are electroplated 18K yellow gold over the silver; each page shows the finish of that piece. Solid gold, lab-grown diamonds and natural diamonds are made as custom work.

Unbranded shipping is the default on every dropship order: a plain parcel with no logo, and inside no invoice, no price slip and none of our contact details, so your customer sees your brand only. Private label puts your logo on our stock boxes from one box: boxes are priced per box, plus a $49.99 logo set-up per box style and production run, and a dropship order packed in your box adds $1.99 for the packing, your card included. Packaging designed from scratch starts at 1,000 sets.

Before an Access Pass or a Connect Pass, our photos, including those on our public product pages, are not licensed for use in listings. With either pass, valid for one year, you may use our white-background product photos in your listings, on social media and in advertising, under your own product names; the on-model and lifestyle photos stay with our own store. The photos come as a download pack in the Partner Portal, with a CSV of every style and variant.

A Shopify store connects with the Connect Pass ($99.99, valid for one year): the styles you choose load into your store as drafts with photos, specifications and your partner cost, paid orders reach us on their own, the tracking number is written back to each order, and each size is marked in stock or sold out every hour. Squarespace, WooCommerce, Wix, BigCommerce and Ecwid each have their own Connect Pass at the same price, and a store you built yourself can use the Partner API. On any other platform you place each order through the Partner Portal cart and add the tracking number to your store.

Orders at partner price are final sale. If a piece arrives faulty, wrong or damaged in transit, tell us within 3 calendar days of delivery and we replace it or credit your account. If the carrier confirms a parcel lost, we send a replacement; raise it within 30 days of the ship date. A parcel that comes back for a wrong address or because nobody accepted it is shipped again at your cost.

Stock pieces carry a 90-day workmanship warranty from delivery: if a stone comes loose or the piece breaks under normal wear, we repair or replace it; plating wear, surface scratches and lost pieces are not covered. Made-to-order and personalized pieces carry a 360-day craftsmanship warranty and cannot be returned for a change of mind.

Yes. Order one piece of any style at the partner price and choose Ship to: Me at checkout; it is handled exactly like a customer order, in the same plain packaging. Orders at partner price are final sale.

MYNSU INC is a U.S. company based in California; your contract, invoice, payment and support are with a U.S. company. Our pieces are made in Canton, China, by the workshops our family has worked with for more than twenty years; our family’s own studio in Guangdong handles sourcing, quality control and shipping, with no trading company in between. Parcels ship from our hub in Shenzhen, which is why delivery times are counted in business days after dispatch and why the import rules of Croatia apply to each parcel.

Every parcel is tracked door to door, and we do not sell separate shipping insurance. If the carrier confirms a parcel lost, we send a replacement; raise it within 30 days of the ship date. Transit damage: tell us within 3 calendar days of delivery with a short description and photos or a video, and we replace the piece or credit your account. If you want a particular order insured, tell us before you pay and we quote it for that order. A custom order with goods over $1,000 is the exception: it ships by express with full-value insurance, quoted for that order.

Before you pay, press Cancel order next to it on My orders and nothing is charged. After you pay, write to us with the order number before the parcel ships from Shenzhen (we ship within 2 to 3 business days of payment) and we refund it in full to the original payment method. Once it has shipped, it is final sale like every order at partner price.

Yes. The order itself is your invoice, issued by MYNSU INC in U.S. dollars, and it stays available in the Partner Portal under My orders.

For custom jewelry the moulds stay with the factory for 12 months, and a reorder of the same style within that time carries no new mould or set-up charge; moulds are not released to the client. Logo boxes carry a $49.99 set-up per style and production run, charged once per style, not per box.

Custom work starts from one piece. Ordering 30 pieces or more of a style makes it a production run, priced lower per piece, and the 30 can be a mix of sizes of that style (for example, one ring design in several sizes adding up to 30). The CAD fee is usually between $49.99 and $129.99, set by the complexity of your piece; we tell you the exact fee before we start. Up to 3 rounds of changes are included, and each further round after the third is $19.99. Renders are ready 1 to 3 days after payment; once you approve the design, a single custom piece takes about 3 to 4 weeks to make, plus shipping. A change to a stock style, such as a different plating or stone, is priced as a production run of 30 pieces of that style. If a run is delayed we tell you as soon as we know and give you the new date. Custom and made-to-order pieces cannot be returned for a change of mind.

By credit or debit card, Shop Pay or PayPal at checkout, in U.S. dollars; your bank converts. Every order is paid before it ships; we do not offer credit terms.

No. The partner form asks for your name, email, brand and country; access is usually switched on the same day, and you log in with a six-digit code sent to your email, with no password to set.

Yes. Use your own customer-facing names and keep our SKU as the internal reference; as long as the SKU is on the order, it routes correctly on our side.

We do not send catalogs or price files by email, because a file is out of date the day it leaves: every style, size, stock status and partner price is on the price list inside the Partner Portal, with checkout on the page. The Access Pass and the Connect Pass add the CSV of every style and variant and the photo packs as downloads.

Yes, on orders of $49.99 or more (orders under $49.99 ship for $9.99). Standard shipping is then free, tracked door to door, and delivery usually takes 6 to 10 business days after dispatch.

Croatian import VAT at 25%, charged on the customs value of the parcel plus the duty; the EU customs duty, a flat EUR 3 per declared item on a parcel with goods up to EUR 150 and 2.5% above that; the EUR 2 EU handling fee; and the Hrvatska pošta customs representation fee, EUR 2.46 for a parcel up to EUR 150. Hrvatska pošta tells you the total and how to pay before it delivers the parcel. Our prices do not include Croatian VAT.

Hrvatska pošta clears the parcel as your customs representative: it tells you the VAT, duty and fees due and how to pay, and delivers the parcel once they are paid. If the declared value looks low to customs, you may be asked for the order confirmation, so keep your order email.

Prices are in U.S. dollars and are charged in dollars by credit or debit card, Shop Pay or PayPal; your card issuer converts to euros at its rate.

No. We declare the price you paid, as EU customs law requires. Only a gift sent free of charge by one private person to another is exempt, up to EUR 45; a purchase is not a gift, and Croatian customs can ask you for the order confirmation or payment proof when a declared value looks low.

You may return any unworn item in its original condition and packaging within the return window shown in the table above, counted from delivery, for a refund of the item price; you pay the return shipping to our receiving address in Shenzhen, given with the approved return, and the VAT, duty and fees paid to Hrvatska pošta on the order are not refunded by us. If a piece arrives damaged, defective or different from what you ordered, tell us within the claim window shown in the table above and we replace it or refund it in full.

Credit or debit card, Shop Pay or PayPal at checkout. Prices are in U.S. dollars; your card issuer converts.

Ready-to-ship pieces with a moissanite main stone come with a GRA certificate for the main stone, one per piece; the product page lists it where it applies. Each product page names the accent stones as moissanite, cubic zirconia (CZ) or none.

Every MYNSU piece is covered by a 360-day craftsmanship warranty from the delivery date: if a stone comes loose, the plating fades or the piece breaks under normal wear, email us with your order number and a photo and we repair or replace it. Not covered: damage from impact, water, chlorine, perfume or other chemicals, improper storage, normal surface scratches, or lost items.

You receive an email with the tracking number as soon as your order ships. If the tracking has not updated for 5 or more business days, or the parcel is marked delivered but has not arrived, write to us with your order number and we work with the carrier to resolve it.