Dropshipping to Croatia

Each parcel is packed in Canton, China within 2–3 business days of payment, then handed to a tracked air service, cleared for export by Chinese customs, flown out of China towards Croatia, cleared by Croatian customs, with the 25% VAT and the EU duty prepaid on partner orders and paid on delivery on store orders, and delivered by a local carrier in Croatia, usually 6 to 10 business days after dispatch. In total that is 8 to 13 business days from payment to delivery. The tracking number is emailed when the parcel ships, and the diagram and the video at the top of this page show each stop.

Every Partner Portal order to a Croatian address is delivered duty paid. At checkout we add Croatian VAT at 25% on the goods, shipping and duty, the EU customs duty for the parcel, the EU handling fee of EUR 2, and a 3% clearance fee on the goods; our carrier declares the parcel and pays all of it before delivery, so your customer is handed the parcel with nothing to pay and no customs form.

For example, at the carrier rates of November 9, 2026 and a $29.99 piece: one $29.99 piece: $29.99 + $9.99 shipping + $17.90 VAT 25%, duty, EU handling fee and clearance = $57.88 delivered; 3 pieces in one parcel: $89.97 + $12.93 shipping + $35.43 VAT 25%, duty, EU handling fee and clearance = $138.33 delivered; 5 pieces in one parcel: $149.95 + $18.45 shipping + $53.60 VAT 25%, duty, EU handling fee and clearance = $222.00 delivered. Shipping is charged on the parcel's weight with a minimum per order, and the VAT, duty, EU handling fee and clearance appear as one line; everything is shown in the cart before you pay, and nothing is due on delivery.

Only for how the duty is worked out, not for who pays it. Since July 1, 2026 the EU charges a flat EUR 3 customs duty per declared item on a parcel with goods up to EUR 150 instead of the old duty-free allowance, and the tariff rate of 2.5% for silver jewellery on goods above EUR 150; VAT at 25% is due at any value. The checkout applies the right rule to each order and prepays it, so a larger wholesale parcel to your own address is handled the same way as a single dropship piece.

No. On a Partner Portal order the VAT, the duty, the EU handling fee and the clearance are paid before the parcel reaches Croatia, so the recipient signs for it and pays nothing. If a charge is ever requested on delivery, your customer should not pay it; send us the notice with the order number and we settle it with the carrier.

Yes, on request. Tell us before you pay and we take the VAT, duty, EU handling fee and clearance out of the order; your company then acts as the importer of record, pays the Croatian VAT at 25% and the duty to the carrier on arrival together with the carrier's own handling fee, and handles the import VAT in its own books. On the standard delivered-duty-paid order the import is cleared in our carrier's name.

Delivery to Croatia usually takes 6 to 10 business days after dispatch, on top of the dispatch time shown in the table above, so list our dispatch time plus 6 to 10 business days. The parcel travels on a tracked air line from our hub and is handed to a local carrier in Croatia for the last mile; tracking can be quiet for a few days while the parcel is in the air and in customs, which is normal.

Under Directive 2011/83/EU and Croatia's Consumer Protection Act a consumer may withdraw within 14 days of delivery without giving a reason, except for goods made to the consumer's specifications or clearly personalised. That right sits between you and your customer: orders at partner price are final sale, so a returned piece stays in your stock to resell, and a custom or engraved piece is not returnable for a change of mind. A piece that arrives faulty, wrong or damaged in transit is different: report it within the claim window shown in the table above, with photos or a video, and we replace it or credit your account.

Plain, unbranded packaging with no invoice, no price slip and none of our contact details inside, so your customer sees your brand only. The customs declaration is filed electronically by our carrier and states the contents and the declared value, as EU customs law requires; because the VAT and duty are prepaid, your customer is not shown a tax notice. Your own packing slip or card goes into the parcel when an order ships in your logo boxes.

The customs side is the same in every EU country: the flat EUR 3 duty on a parcel with goods up to EUR 150, the tariff rate above it, the EUR 2 EU handling fee, and VAT at the standard rate of the country your customer lives in, all added at checkout and prepaid. The VAT line and the delivery time change with the destination; each country we ship to has its own line on our Where we ship list.

Partner prices are in U.S. dollars and exclude VAT; you pay by credit or debit card, Shop Pay or PayPal, and your bank converts to euros at its own rate, with nothing added by us for the payment. Croatian VAT at 25% appears as its own line at checkout on orders delivered in Croatia, and the order in the Partner Portal is your invoice.

Our factory holds a third-party laboratory report under REACH Annex XVII (lead, cadmium and nickel release after wear simulation) for the tested sample, which is why we do not label pieces nickel-free or hypoallergenic. If you need a report for a specific style, we arrange paid third-party testing of that style (nickel release and XRF composition) with the report issued in your name; the cost and timing are quoted per style.

No minimum: any stock style from one piece at the partner price, mixed as you like, and no contract. Opening the account costs nothing. Your account can open the price list for 3 days (72 hours) from the moment it was opened. After that, a pass keeps it open for one year: the View Pass for the price list and orders, the Access Pass adds the photos and files, the Connect Pass adds the store connector for your platform. A paid order keeps the price list open for 12 months.

Log in to the Partner Portal, add the piece to the cart, choose Ship to: My customer with their address, and pay at checkout by credit or debit card, Shop Pay or PayPal. We ship straight to your customer in plain packaging and send you the tracking number; the parcel is handed to the carrier within 2 to 3 business days of payment. Every order is paid before it ships; there is no credit account.

Unbranded shipping is the default on every dropship order: a plain parcel with no logo, and inside no invoice, no price slip and none of our contact details, so your customer sees your brand only. Private label puts your logo on our stock boxes from one box: boxes are priced per box, plus a $49.99 logo set-up per box style and production run, and a dropship order packed in your box adds $1.99 for the packing, your card included. Packaging designed from scratch starts at 1,000 sets.

A Shopify store connects with the Connect Pass ($99.99, valid for one year): the styles you choose load into your store as drafts with photos, specifications and your partner cost, paid orders reach us on their own, the tracking number is written back to each order, and each size is marked in stock or sold out every 10 minutes. Squarespace, WooCommerce, Wix, BigCommerce and Ecwid each have their own Connect Pass at the same price, and a store you built yourself can use the Partner API. On any other platform you place each order through the Partner Portal cart and add the tracking number to your store.

Orders at partner price are final sale. If a piece arrives faulty, wrong or damaged in transit, tell us within 3 calendar days of delivery and we replace it or credit your account. If the carrier confirms a parcel lost, we send a replacement; raise it within 30 days of the ship date. A parcel that comes back for a wrong address or because nobody accepted it is shipped again at your cost.