Returns & claimsRA number in seconds · wrong item, missing piece, fault, warranty

Approved partners file claims here and get their RA number on the spot.

Orders at partner price are final sale Report faults within 3 calendar days 90-day workmanship warranty

Partners log in to file a return

Use the email address you applied with. Shopify emails you six digits to type in; there is no password to remember.

Log in with your email

Not a partner yet? Apply here. One form, and we reply within one business day.

The rules in short

  • Orders at partner price are final sale: no returns for a change of mind or unsold stock
  • No minimum order: one piece of any style at the partner price, so you can test before you stock
  • Your customer cancels: unpaid, cancel it on My orders and nothing is charged; paid, tell us before it ships from Shenzhen for a full refund; shipped, final sale
  • Orders paid on or before October 6, 2026 keep the terms they were placed under
  • Wrong size on a dropship order: exchanged for another size of the same style within 15 days of delivery; no refund, shipping both ways on you
  • Wrong item, missing piece, transit damage or fault: report within 3 calendar days of delivery, replaced or credited to your account
  • Lost parcel: replaced once the carrier confirms it; raise it within 30 days of the ship date
  • Workmanship warranty: 90 days on stock pieces, 360 days on made-to-order pieces
Policy

Returns and warranty

Orders at partner price follow these terms, not the retail 30-day policy on our store.

Final sale

  • Orders at partner price are final sale. We do not take pieces back for a change of mind or because they did not sell: stock orders shipped to you, dropship orders shipped to your customers, and custom, engraved, private-label and clearance pieces alike.
  • Your customer cancels an order: before you pay our invoice for it, press Cancel order next to it on My orders and nothing is charged. After you pay, write to us before the parcel ships from Shenzhen and we refund it in full. Once it has shipped, it is final sale.
  • No minimum order: order one piece of any style at the partner price, see how it sells, and reorder what does.
  • Orders paid on or before October 6, 2026 keep the terms they were placed under: stock pieces shipped to you can be returned within 15 days of delivery, unworn and in original packaging, with an RA number from this page, for full store credit or a refund minus 20%; return shipping and insurance are on you.
  • Returns go to an address in the Los Angeles area, California for US orders, or to our factory or warehouse in Shenzhen or Guangzhou for orders delivered elsewhere; the address comes with your approved RA and must not be listed on your own site.

Exchanges and claims

  • Wrong size on a dropship order: we exchange it for another size of the same style, from the sizes we stock. Email partners@mynsujewelry.com within 15 days of delivery for an RA number and send the piece back unworn and in its original packaging; the new size ships once it arrives. It is an exchange only, with no refund or credit, and shipping both ways is on you.
  • Wrong item, missing piece, transit damage or manufacturing fault: tell us within 3 calendar days of delivery, by email, through the form on this page or a message in Help & messages, with a short description and photos or a video; we replace it or credit your account.
  • Lost parcels: once the carrier confirms a parcel lost, we send a replacement; raise it within 30 days of the ship date. A parcel that tracking shows as delivered counts as delivered.
  • Not covered: a parcel that comes back because the address was wrong or incomplete, or because nobody accepted it (we can ship it again at your cost), and damage caused after delivery by impact, resizing or alteration.
  • Made to order: cannot be returned for a change of mind.
  • Workmanship warranty: stock pieces, 90 days from delivery: if a stone comes loose or the piece breaks under normal wear, we repair or replace it. Plating wear, surface scratches, impact, water or chemical damage and lost pieces are not covered. Made-to-order pieces carry 360 days. Orders paid before October 3, 2026 keep the 360-day terms they were placed under. A warranty claim is not a return.